IT Services

Network & Infrastructure Services

• Network setup and configuration (LAN/WAN/Wi-Fi)

• VPN setup and management

• Firewall installation and configuration

• Switches and router configuration

• Network performance monitoring

• Cloud network integration (AWS, Azure, Google Cloud)

• Server setup, migration, and maintenance (Windows/Linux)

• Automation of network monitoring and alerts

 System Administration

• User account management and permissions

• Active Directory configuration and maintenance

• Group Policy setup and management

• Remote desktop and terminal services management

• Backup and disaster recovery planning

• System monitoring and alerts

• Patch management and updates

• Virtual machine creation and management (VMware, Hyper-V)

• Implementation of automated workflows for repetitive admin tasks

Security Services

• Endpoint security configuration (antivirus, EDR)

• Security audits and vulnerability assessment

• Multi-factor authentication setup

• Data encryption and secure storage configuration

• Security incident response and mitigation

• Phishing protection and awareness

• Automation of security monitoring and alerts

Cloud & Remote Services

• Cloud migration and integration

• Office 365 / Microsoft 365 setup and administration

• Google Workspace setup and administration

• Remote monitoring and management (RMM)

• File sharing and collaboration solutions

• Cloud backup and disaster recovery

• Automation of file backups, syncs, and cloud workflows

Device & Hardware Support

• Workstation and laptop setup

• Printer and peripheral installation

• Hardware troubleshooting and upgrades

• Mobile device management (MDM) setup

• Automated device monitoring and reporting

Software & Application Services

• Enterprise software installation and configuration

• Software license management

• CRM/ERP system configuration and optimization

• Custom script automation for repetitive tasks

• Software troubleshooting and updates

• Implementation and automation of existing software workflows

IT Consulting, Optimization & Automation

• IT strategy planning and consulting

• Workflow automation (Zapier, Power Automate, RPA)

• Performance optimization of systems and networks

• IT policy and documentation development

• Automation of business processes and IT operations

Remote  Support

• Helpdesk support (ticket-based or live chat)

• Remote troubleshooting via screen sharing

• User training for systems and software

• IT onboarding/offboarding for employees

• Implementation and automation of support workflows
  
  

VOIP & Unified Communications Services

• VOIP system design, deployment, and configuration

• Cloud-based and on-premise VOIP solutions

• SIP trunk setup and management

• PBX setup and administration (hosted or on-prem)

• Call routing, IVR, voicemail, and call queues configuration

• Softphone and desk phone provisioning

• Number porting and DID management

• VOIP security and firewall configuration

• Call quality monitoring and optimization (QoS)

• Integration with CRM, helpdesk, and collaboration tools

• Ongoing VOIP support, monitoring, and automation

SMS Compliance & Messaging Consulting (10DLC, Toll-Free & Short Codes)

• A2P SMS compliance consulting and readiness assessments

• 10DLC brand and campaign registration support

• Toll-free number verification and compliance management

• Short code application, provisioning, and use-case consulting

• Carrier policy interpretation and compliance guidance

• Message content review and optimization for approval

• Opt-in, opt-out, and consent workflow design

• Help (STOP/HELP) and compliance keyword implementation

• Throughput, rate-limit, and carrier filtering optimization

• Campaign audits, remediation, and re-registration support

• Ongoing compliance monitoring and carrier escalation handling

• Automation of opt-in tracking, message logging, and reporting